Customer Service - Purchasing and shipping fine art prints | Returns policy
All the artwork you see on this site can be purchased in the form of high quality digital canvas prints know as "Giclee prints".
Giclee printing is a relatively new technology originally developed in the mid 1990's to meet the growing need by museums to display high quality replicas instead of fragile and priceless originals. Today much of the fine art viewed in museums all over the world is actually giclee print replicas of the original artwork.
When you purchase a print from this site you are purchasing original art created by myself (Mike Darnell).
The prints on this site can be ordered in three sizes: Full size - the default option displayed, 2/3 original size, 1/2 original size - this option exists only for the larger prints. The prices of the prints factor in their size so a smaller print will be cheaper than a larger one. The prices for the prints on this site begin at under 100$ (see the print Carmen at 21x28 cm) and range up to 2000$ (see the full sized versions of 72 Virgins and Pharoah's Dream ).
The sizes for all giclee prints are given in Centimeters.
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Select prints available in A3
Some prints are available for purchase in A3 format - 30x42 cm or 11.7x16.5 inch portrait. The miniatures are unlimited editions, giclee printed on canvas, and available for 70$ each. The cost for shipping up to 10 miniatures is only 30$. To purchase a miniature print use the print size drop-down menu and choose "A3 print".
DigitalArtPrintGallery.com uses EMS shipping in order to ensure that your prints reach you rapidly and safely. We ship all large and medium canvases rolled and tubed as this brings the likelihood of an item being accidentally damaged down to a minimum. It's cheaper too...
Small size giclee print canvases can be shipped tubed or stretched at your discretion.
Shipping costs for all items are 45$.
You should allow between between 2 to 3 weeks for shipping. Once your offer is received and processed (takes 24-72 hours) your item is printed (this takes approximately 1 week) and then packaged and shipped (approximately 4 days to a week). Variations depend largely on whether your order was made during a regular workday or over the weekend or a holiday.
Depending on where you live you may be subject to additional custom duties or taxes, which are charged by your country's authorities. Any additional charges due to your country's taxation policies must be borne by you. DigitalArtPrintGallery.com has no control over these charges and cannot predict what they may be. For further information on this matter we can only recommend that you contact your local customs office. Please note that when ordering from DigitalArtPrintGallery.com, you will be considered the "importer of record" and must comply with the laws and regulations of the country where you are receiving the goods.
If you are not completely satisfied with the art-work you purchased, you may return it to us within 30 days of receipt for a refund or exchange. All returns must be pre-authorized and accompanied by a copy of your receipt. Unauthorized returns are subject to a 15% restocking fee or refusal, depending upon circumstance.
To authorize a return email
with your order number and a description of the problem or call
All art-work and prints must be returned in their original condition.
Instructions for returning art giclee prints